📄 Terms & Conditions
Effective Date: July 2025 Welcome to Frenchy Prestige! By using our website https://frenchyprestige.com, you agree to the following Terms and Conditions. Please read them carefully before using our site or placing an order.
🛒 1. Using Our Website and Buying from Frenchy Prestige
By accessing or purchasing from Frenchy Prestige, you agree to use our website respectfully and responsibly. Our platform gives you access to a curated selection of premium French wines, champagnes, fruit purées, and syrups. We expect every visitor to interact with the site in a lawful, ethical, and non-disruptive manner.
All the content on our site—product descriptions, images, pricing, and delivery information—is maintained to provide accurate and helpful details. However, we cannot guarantee that every element is always error-free or up to date. If we discover an error in pricing or product availability after you’ve placed an order, we reserve the right to cancel or adjust the order with proper notice.
When placing an order, you’re responsible for providing accurate personal and delivery information. Orders are only confirmed once full payment is received. Frenchy Prestige has the right to accept or reject any transaction if necessary. While we strive for fast, nationwide delivery across Nigeria, we’re not liable for delays caused by logistics partners or external factors.
Our platform also uses cookies—small data files stored on your device—to improve website functionality, remember your preferences, and analyze traffic. By using our site, you agree to our use of cookies. You can disable cookies in your browser settings at any time, though this may affect how the site performs for you.
We expect users not to misuse the platform. This includes any attempt to hack, disrupt, copy, or manipulate the website or its contents. All intellectual property on this site is owned by Frenchy Prestige and may not be reproduced without permission.
🔄 2. Product Returns, Customer Privacy, and Liability
At Frenchy Prestige, our customers are the heart of everything we do. If you’re not completely satisfied with your order, we’re here to help. Returns are accepted within 3 days of delivery, provided the items are unopened, unused, and in their original packaging. We do not accept returns for opened bottles, spoiled purées due to improper storage, or custom/bulk orders made for events or resell.
In the case of a wrong item or damaged delivery, reach out to us within 48 hours with photo proof, and we’ll offer a replacement or store credit where necessary. We aim to be fair, clear, and quick in resolving any issues.
When you shop with us, your privacy is fully respected. Any personal data you share—like your name, email, phone number, or payment information—is collected only to process your order and improve your shopping experience. We never sell your data to third parties, and we use secure payment gateways to ensure your details are protected.
Lastly, by shopping on our website, you acknowledge that Frenchy Prestige cannot be held responsible for indirect losses, damages, or delays that may arise from using the site or products. Our liability is limited to the total value of the order you placed.
We may update these Terms & Conditions from time to time, and by continuing to use the site, you agree to any changes made.
